Earlier this week, an interesting discussion started on the PPCChat hashtag on Twitter regarding the use of competitive PPC intelligence obtained from tools such as SEMrush, SpyFu, and iSpionage, as well as visiting competitor websites. I commented that I was doing competitor research, and wondered how many remarketing ads I’d see as a result.
A few PPCChat’ers suggested some ways to avoid being retargeted. Shashikant Kore recommended using the incognito window of Chrome. Dan Nicholson said he uses a separate Google account or user in Chrome to avoid that problem. These are great suggestions if you don’t want to be followed around by irrelevant remarketing ads.
The discussion then turned to competitor landing page reviews. Julie Bacchini asked: “Is it one of your standard practices to visit competitor sites too to see their remarketing?” John Ellis replied, “Yes, not only visit the site, but explore different pages to get the most variety possible.”
I do this as well – at a minimum, I’ll visit competitor landing pages and take screen shots to share with our clients. Often, we get ideas from competitor landing pages – or at least we learn what not to do!
But what if you want to see what competitors are doing with remarketing? There are definitely instances where this would be helpful, especially if your clients are asking for this information.
Julie Bacchini said she subscribes to email lists of competitors and follows them on social media. I’ve done this before, or I’ll set up Google Alerts for the competitor name to see what shows up.
Steve Seeley took it a step further: “I do the same, then target Gmail users with their domain and advertise better offers.” Great idea (and very sneaky!)
We then got into a lengthy and detailed conversation about the accuracy of competitor PPC intelligence on traffic volume and spend. Timothy Jensen put the following out there:
General PSA: don’t ever rely on a competitor tool for competitor spend estimates that are anywhere close to accurate.
I agreed, saying we use the data directionally, rather than as the exact amount. For example, if the tool says your client is spending $10,000 per month and Competitor A is spending $50,000 per month, you can assume that Competitor A is outspending your client by a factor of 5 to 1.
But Kirk Williams argued that even directional data can be off the mark: “When I analyzed my clients it ranged from like -200% to +500% in accuracy.” Jason Channell countered by saying he’d tested several of the tools against campaigns where he knew the spend, and the tool was accurate within plus or minus 20%. That’s been my experience as well. I can live with a margin of +/- 20%.
So why is Kirk seeing estimates that are that far off? It could be that some competitors (or his clients) are using dayparting, geotargeting, or even device targeting that’s throwing off the tools. Remember, competitive PPC intelligence tools scrape the SERPs and estimate – they don’t actually KNOW what everyone is spending. They scrape and guess. So things like geotargeting can throw off the accuracy, or even cause the tools to report no spend at all.
If tools are really so inaccurate, should we even use them? The consensus seemed to be that yes, competitor intelligence tools still have value, especially those that show the ads and keywords competitors are using (most tools do this). As far as spend goes, Kirk Williams had a great idea: just say “tool estimates aren’t exact, but it does look like you’re on the low end of spend.” I always include a caveat in any competitor report saying the numbers are estimates only.
Finally, I loved the suggestion from Kevin Cronin: “I try to shift conversation from competitor spend to ‘is this the right channel/targeting for you? If yes, take advantage.’” I’ve written many a post on this blog about PPC strategy, and that’s what Kevin’s point gets to – what is your ultimate goal anyway? Focus on that and not your competitors. One of the great aspects of PPC is that the “little guys” can compete with advertisers with deeper pockets, simply by sticking to their own goals and finding their niche.
How do you use competitive PPC intelligence data? Do you find it to be wildly inaccurate, or is it good enough? Share in the comments!