How Not To Do Online Marketing

Last Friday was a fun day on Twitter – it was #shittyadviceday. I’m not sure who started it – when I logged in to Twitter at around 8 a.m. EST, some of my European SEM friends were already having fun with the hashtag.

The basic concept is to tweet something SEM-related that’s bad advice. In other words, if you read the tweets, you should absolutely do the opposite of the #shittyadvice that was provided. Here are a few of my favorites:




If you want to see more, just search for #shittyadviceday on Twitter Search.

What #shittyadviceday tips can you add?

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Can You Have Too Many PPC Keywords?

As many of you know, I started doing PPC in 2002, right at the beginning of Google Adwords. A couple years into the game, around 2004, the concept of the long tail was all the rage. Articles on Search Engine Land and Search Engine Watch extol the virtues of the long tail.

I agree that PPC accounts should not be filled with 1 and 2 keyword phrases (commonly considered “short tail” terms. However, is it really all that important to find every possible variation of a search phrase and fill your PPC account with them?

In my experience, the answer is no. There really is such a thing as too many keywords.

Case in point: 2 years ago, we inherited a large PPC account from another agency. The account had over 20,000 keywords in it – all set to broad match. Granted, the client has a broad base and a lot of campaigns and ad groups. That said, the number of keywords was virtually un-manageable, and performance was lackluster (thus leading to the agency switch). To get a grip on things, I started digging into account stats.

What I found was this: over 90% of the keywords had generated 0 impressions in the previous 90 days. Furthermore, about 98% of the client’s conversions were coming from about 2% of the keywords. Yes folks, the vast majority of conversions were coming from just 400 keyphrases.

The lesson here is, you can indeed have too many keywords – especially if you’re using broad or phrase match. What Google (and Yahoo and Bing) ends up doing is finding the keyphrase that is both relevant AND makes the PPC engine the most money per click. Usually this is a head or torso term. The keyword matching technology sends most or all of the impressions to this handful of phrases – and 0 to all of your lovely long-tail terms.

Does this mean that keyword research is a waste of time? Absolutely not. There are always new gems out there that you probably didn’t think of, and that your initial research didn’t reveal – you should always add these phrases to your account and see what happens. This is especially important if you’re using primarily exact match, since your ads won’t show on related searches.

What is a waste of time, though, is adding tens of thousands of broad-match, long-tail terms to your account. It’s just not worth it.

Instead, I recommend finding the most relevant keywords, and using broad match (or phrase match, depending on the situation) at the outset – and then watch performance like a hawk. Review your search query report data – which most of you know you can access right in the Adwords interface. Be ruthless in adding negative keywords, and adjusting match types if you’re getting too many irrelevant queries. Don’t hesitate to kill keywords that just don’t perform. Lather, rinse, repeat.

With this process, you’ll ultimately find the handful of phrases that generate the bulk of your conversions, and save yourself a TON of account management time in the process.

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New Stuff From Google Adwords

The innovative team at Google Adwords has been busy of late. This week’s announcement of Modified Broad Match has SEMs pretty excited. For a detailed-as-always rundown, check out Andrew Goodman’s post on Traffick.

Google recently rolled out another feature in the Content Network that’s had surprisingly little fanfare: Interest-Based Advertising. We’ve been testing this successfully for a few weeks now, and so far, we’re seeing great impression volume and conversion rates. I wrote about this in today’s Search Engine Watch Experts column.

What do you think of these?

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PPC Campaigns on Mobile Devices – Good or Bad?

Yesterday afternoon, I listened to a Search Engine Watch Webcast presented by my good friend David Szetela from Clix Marketing entitled “Segmenting Your Way to PPC Success.” It was Part 2 of a 2-part series on advanced PPC segmenting, and it was highly informative, which I’ve come to expect from David.

I have to disagree with him on one point he made, though. He advised all Google PPC advertisers to opt out of showing their ads on mobile devices with full internet browsers. I don’t agree with that blanket statement. My take on this, as it usually is, is “test it.”

Most of our PPC clients get poor results from mobile devices, to be sure. However, it’s not true across the board. One of our clients is an apartment property management firm with properties in 10 states. This client makes extensive use of PPC to drive leads for apartment leases. And they get great results from mobile devices in Adwords.

To be specific, click-through rate for this client from mobile devices is 118% higher than click-through rate from computers. (And no, the client doesn’t use Content Network advertising, so CTR isn’t deflated by content impressions.) On top of that, conversion rate is 7% better on mobile devices than it is on computers, and the cost per conversion is better.

Of course, this seems logical to me, based on the client’s target market. Their apartment communities appeal to a young adult demographic, and young adults are more likely to use mobile internet browsing. Also, it seems logical that someone searching for an apartment may be out driving around an area looking at apartments – and using their mobile browser to conduct searches and contact properties – thus generating a lead.

This client would have lost low-cost conversions had they opted out of placing ads on mobile devices. Like I said, this isn’t true for most of our clients, but I think it’s worth testing.

Have you placed your PPC ads on mobile devices? What kind of results are you getting?

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Effective PPC Landing Pages

This week, search marketers are voting on the best SEM articles of 2009 in the annual SEMMY Award competition. If you’re involved in SEM at all, I highly recommend you read every single finalist’s article. They’re authored by a Who’s Who of SEM, and are a great “continuing education” resource for the industry.

If you’re doing PPC, I suggest you go to the Design & Usability category and read every article. “Why not the PPC category,” you may ask? Well, of course the PPC category is important, as well. However, I’ve found, especially lately, that many PPC advertisers need serious help with their landing pages.

Apparently Steve Baldwin from Did-It agrees with me. His MediaPost column from earlier this week covers 6 common landing page errors he found recently while he was searching for a particular item he wanted to buy. I don’t often side with Steve – it seems that frequently, his articles are intentionally contentious and take the “devil’s advocate” point of view. But this time, he’s spot on.

I wrote about good PPC landing pages for the Fluency Media blog a while back. You’ll find many of my recommendations are the same ones that are in Steve’s article. (Hey, maybe he copied me! Ha ha!)

Getting back to the SEMMYs, my favorite Design & Usability article is 25 Point Website Usability Checklist by Dr. Peter J. Meyers. It’s a comprehensive list of design & usability elements that every website owner should review before launching a new site or a site redesign. He covers accessibility, navigation, content, and other important website and landing page elements. Bookmark this article, and look at it the next time you’re designing a landing page.

There is one PPC SEMMY nominee covering landing pages, from my Twitter friend Saad Kamal. (BTW, even though it’s not quite Friday, he definitely gets one of my Follow Friday recommendations!) Saad’s article, entitled 9 Effective Tips for a Better Landing Page, gives very specific and detailed instructions on how to craft a landing page especially for PPC. Of course, his tips are great for web pages in general, but are especially helpful when it comes to PPC-specific landing pages. If you follow his suggestions, I guarantee you’ll get good conversion rates.

What are your best PPC landing page secrets? Share them in the comments!

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Effective PPC Ad Copy Testing Techniques

All PPC advertisers, no matter how small, should be testing ad copy on a regular basis. Much has been written on this topic, yet I continue to see a surprising number of advertisers who aren’t doing any testing at all. Here are the steps I take when setting up a testing matrix for our clients.

Step 1: Turn off auto-optimization. Auto-optimization is based on click-through rate, which may or may not be the best success measure for your PPC ads. Additionally, auto-optimization skews the number of impressions for each ad variation, so you could have one ad generating 90% of the total impressions. That’s not the best way to conduct a statistically valid test.

In Google, go to Campaign Settings and find Ad Delivery Options. Expand that section of Settings, where you will see the option to Optimize or Rotate. Choose Rotate. Even though Google warns you that this is not a “recommended” setting, do it. Google doesn’t recommend it because it may not make them as much money if you rotate ads evenly. Selecting Rotate will ensure that each ad variation gets approximately the same number of impressions.

In Yahoo, you’ll also need to go to Campaign Settings, under Optimize Ad Delivery. Turn this off, and you’ll get a message saying “Ads will display in turn.” This is what you want.

Unfortunately, MSN/Bing doesn’t offer the option to turn off ad optimization. So, what I usually do is to test ad copy in Google and Yahoo, and then roll out the winner to MSN. Not optimal, but necessary.

Step 2: Create at least 2 different ads for each ad group. If you have a high-traffic campaign, you may want to test 3 or more ads, but 2 is the bare minimum.

Step 3: Let the test run until you have a statistically significant number of clicks and conversions. There are lots of statistical programs and applications out there that will quickly tell you whether you have enough data for statistical significance. I like Super SplitTester, a free tool from Perry Marshall. Super SplitTester tells you which ad variation gives you the best cost per impression – in other words, which ad will make you the most money – by factoring in both click-through and conversion rate. It takes seconds to key in your data and get the answer. Bookmark it and use it!

Step 4: Start a new test. Many advertisers make the mistake of taking the winning ad and pitting a new ad against it. Mistake, you ask? Indeed. It’s a huge risk to expose 50% of your PPC traffic to a brand new, untested ad that may or may not convert. Instead, I use the method outlined by Dan Thies in his SEMMY award winning post, Split Testing Adwords: You’re Doing It Wrong. The method is spelled out step by step in that article, so I won’t repeat it here. But do it – your bottom line will thank you.

Step 5: Rinse and repeat. There’s a good chance you’ll hit on a “strong hero” ad that’s hard to beat. Keep testing. Create an ad that you think will never work, and test it (just make sure to use Dan Thies’s method above to minimize your risk!). You may be surprised – I know I have been on more occasions than I’d like to admit.

Follow these steps, and you’ll be well on your way to improved PPC performance!

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Searching For Black Friday Deals

This Friday, millions of Americans will get up at the crack of dawn, preparing to find big deals and shop till they drop. It’s a long-standing tradition, and in the past few years has been dubbed “Black Friday.” I’ve never been a big fan of shopping the day after Thanksgiving – in my experience, it’s crowded and frustrating. That said, I know plenty of people who live for this.

This year, I’ve noticed an interesting trend – Black Friday ads leaking out early online. In previous years, I remember a couple ads leaking out, but this year it’s rampant. Deals are all over Twitter, Facebook, and the SERPs, as well as in PPC ads.

I’m glad to see PPC marketers on top of the trend. Here are some examples of great ads:

Also interesting is the fact that the second and third advertisers are both using “Black Friday 2009″ in their display URL. It’s brilliant – it adds relevance and urgency to the ads.

JCPenney has another PPC ad that I love. They’re offering a free wake-up call on Black Friday:


I love it! If I were a really die-hard marketer, I’d sign up for the call just to see what type of promotions they may be working into the message. It’s creative, and super-smart – I’d bet there will be a bigger-than-usual line at Penney’s on Friday.

Despite the great PPC marketing, I will be sleeping blissfully on Friday morning. There will be plenty more deals to be had before the holidays.

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More Popular PPC Pitfalls

A while back, I outlined some of the most popular PPC pitfalls in a Search Engine Watch article. I pointed out two things advertisers do that they shouldn’t do, and one they don’t do that they should.

Here are some more PPC advertiser “don’ts”:

Don’t optimize for click-through rate alone. Click-through rate is important – it’s the most leveraged facet of Quality Score, after all. However, if you’re optimizing for click-through rate alone, you may be paying for a lot of non-converting clicks. Instead, focus on both click-through and conversion rate. Make sure you’re getting as many converting clicks as possible from your PPC campaigns.

Don’t bid on broad, general keywords. While it’s possible to successfully bid on broad terms like “dvd players,” it’s difficult to do – especially for PPC beginners. It’s also a huge budget drain, as broad terms are usually super-competitive. Don’t fall into that trap. Choose more specific keywords at first, like “buy dvd players,” “dvd player reviews,” “discount dvd players,” or whatever makes sense for your business. Develop a successful campaign with these terms, and then decide whether you want to take the leap into broader phrases.

Don’t set your maximum cost per click too low. Many people erroneously believe that the max CPC is the amount you’ll have to pay for each click. Not true. The max cpc is actually one component of the Quality Score algorithm. In fact, in the “old days” of PPC, ad position in Google was determined by click-through rate multiplied by max CPC. It’s more complicated than that nowadays, but max CPC is still important. If you set your maximum at $0.12, I can almost guarantee that you’ll see few impressions and even fewer clicks on your ads. Granted, you won’t ever pay more than 12 cents per click, but you won’t get enough clicks to make it worth your while.

Instead, use the Google Traffic Estimator to find out what the estimated max CPC is for your keywords – and set your bids there. Once you’ve built up a good Quality Score, you can ease your bids down to a more comfortable level. But don’t start out too low, or you’ll see little to no traffic.

If you’re just getting started in PPC, make sure to avoid these pitfalls. If you’re a PPC veteran, it never hurts to review your campaigns to see if you’ve fallen into any of these traps. It’s never too late to take care of these issues and increase your conversions as a result.

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PPC And The Advertising Revolution

20 years ago this month, I started working for the Lansing State Journal in the Classified Department. Back then, ads were placed by phone. I was one of 10-15 reps manning the phones at any given time. Our job was to help people write an ad that would be seen by the right people, with a call to action that would get those readers to do what the advertiser wanted them to do. Oh, and we had limited space in which to do it – we charged by the line, so advertisers wanted as brief an ad as possible.

Fast forward to 2002. I had been doing offline marketing for MagazineLine when Google Adwords launched their self-serve program. I was tasked with testing the program to see if we could get any sales from it. They chose me for the project because of – you guessed it – my background in classified ads.

Believe it or not, my point here isn’t to walk down memory lane, fun as that is. :) The point is to remind all you PPC advertisers that PPC is a lot like the classifieds.

When I was composing classifieds for the paper, I had to make sure the ad was published under the right classification. I couldn’t put an ad for a 1999 Pontiac Montana in the Help Wanted section. While doing that might get attention, especially during a recession when lots of people were looking at the job ads, it was a poor user experience for the reader, and the ad likely wouldn’t be seen by the right people. We actually had a policy that prohibited us from placing an ad in the wrong classification.

So it goes with choosing the right keywords. Sure, you can bid on “britney spears naked” even if you’re selling cars – but your Quality Score would be very low (if the ad was approved at all). Make sure you’re putting your ad under the right classification by choosing relevant keywords.

I also had to help classified advertisers describe their product or service succinctly, and make sure to include a call to action. In the newspaper, the call to action was almost always a phone number or an address (to visit or to send a resume). Every once in a while, someone would give me lots of great information for their ad, and forget the phone number. It didn’t happen very often, and they’d laugh ashamedly when I politely pointed out the omission.

That’s why I’m continually surprised at how many PPC advertisers forget the call to action. You wouldn’t pay for a classified ad to sell your car and leave out your phone number, would you? Don’t do it in your PPC ads! Tell people what you want them to do.

Sometimes, we’d hear from a classified advertiser who was unhappy with their ad because they “didn’t get any calls.” Upon questioning, we’d find out they were never home to answer the phone, and they didn’t have an answering machine. (Remember, this was 1989!) The promise of the ad wasn’t fulfilled on the back end – even if I wanted to buy their car, I couldn’t get a hold of them to test drive it.

Yet again, I’m frequently surprised by how many people do just that on their landing pages. They have a great PPC ad with a strong call to action – and then they send PPC traffic to their home page, with the advertised product or service nowhere to be found. It’s just as frustrating as calling a phone number and getting no answer.

I’m really lucky to have had the experience at the newspaper. While I had no idea at the time, it prepared me to be a successful PPC marketer. With a little forethought, you can be too!

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DM News Essential Guide to Search Marketing 2009

DM News, the powerhouse publication of the Direct Marketing Association (DMA), has released their 2009 Essential Guide to Search Marketing, a 32-page publication covering a myriad of SEM topics. You can read the guide online here – although be forewarned, the screen reader is kind of odd. Still, there are lots of great articles by some of the biggest movers and shakers in search: Wister Wolcott, Joshua Stylman, David Berkowitz – and me! I am honored to be included in such prestigiuos company.

Give the Guide a look – it’s definitely worth a read.

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