Over A Year Later, MSN Still Doesn’t Get It

Back in April 2007, I wrote about MSN not getting it when it comes to PPC and search in general. Here we are almost 1.5 years later and they still don’t get it.

I work for an online marketing agency with lots of clients. Many of our clients use MSN. More clients would use MSN if we could get a dedicated rep. Both Google and Yahoo have agency teams who specialize in working with agencies handling multiple client campaigns, and we’ve had dedicated reps with both for a long time. MSN is another story.

So, at SMX Advanced, I asked the MSN rep at their booth about getting a dedicated rep. He indicated that they have minimum spend levels, but based on our conversation, we should qualify. He gave me a phone number to call.

I called the number and talked with someone who, by the way, has been very professional and helpful during this entire process. He indicated that we’d be getting a rep and began the process. Or so I thought.

This morning, I got an email from him saying that we didn’t qualify for a rep after all. Apparently the minimum spend is per CLIENT, not per agency. Argh. The kicker is, the entire reason we don’t have more clients using MSN and spending more money there is because of the amount of time it takes to set up and manage the campaigns in the adCenter interface, as well as low overall search volume from MSN. We have at least 2-3 clients who would gladly spend $3K/month each with MSN if the volume was there. But the volume just isn’t there. And it’s too time-consuming for us to try to expand their campaigns when it will only get us $50/month in additional clicks.

Again I want to stress that the MSN rep I’ve been dealing with has been helpful and professional, and even offered to try and get the decision reversed. Still, I’m disappointed that MSN doesn’t seem to want to give better service to their customers. They are way behind their competitors in this regard.

I shouldn’t be surprised, given their history. I guess I just want to root for the little guy; and, MSN’s results continue to be good. They just need better tools and more traffic. But at this rate, that won’t happen any time soon.

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Microsoft Walks Away from Yahoo

Well. Looks like there won’t be any Microhoo after all, at least not now. Last night, Microsoft decided to walk away from their hostile takeover of Yahoo. In a statement, Steve Ballmer of Microsoft said, “”We believe the economics demanded by Yahoo! do not make sense for us, and it is in the best interests of Microsoft stockholders, employees and other stakeholders to withdraw our proposal.”

When this whole offer was first announced, I thought it was a done deal. It honestly seemed like a way for both engines to compete with Google. As time went on, though, it became apparent that Yahoo had a little more fight left in them than we thought. So for now, the three engines remain.

It will be interesting to see what Google does now. The Google/Yahoo PPC test has been going for a while, and has gotten mostly positive feedback from advertisers. Will this “test” continue, or will something unexpected happen?

Time will tell. Never a dull moment in the SEM industry!

Discussion continues at Search Engine Watch forums.

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Microhoo: Can Microsoft Get Into The Search Race?

Two weeks have gone by since Microsoft announced their bid to buy Yahoo, which Yahoo rejected (even though we all have a pretty good idea that it’s going to happen eventually). I was catching up on the Daily Searchcast episodes this past week, and Danny Sullivan gave a great analogy that really made me laugh, yet is so true. To paraphrase, he said,

“5 years ago, Google screamed past Microsoft and Yahoo. Yahoo said, “Oh my God, look – they’ve gone right past us!” So they looked around at whoever had the fastest car, threw a lot of money at them, then jumped in and went after Google. And Microsoft said, “Oh, I guess there’s a race going on!” Then they sat down and started building a car from scratch to catch them, saying, “We’re gonna build our car!” And by the time they got into the race, they just couldn’t get there. So, now they are saying, “Hey Yahoo – can we just take the driver’s seat and use your car instead?”

As someone who’s been doing search marketing for almost 6 years, I’ve been around to see all these things happen – and Danny’s description is funny because it’s so accurate. Yahoo, seeing their huge Internet portal brand getting passed up by Google in the blink of an eye, went out and bought Overture. Problem was, Overture’s PPC interface was outdated and clunky. It reminded me of the movie Cars – it was like a 1950s has-been race car trying to go out and catch Lightning McQueen without so much as a tune-up.

And Microsoft – oh my. We were part of the adCenter beta back in 2004, and I said at that time that, instead of taking the best features from Adwords and Overture/Yahoo and building on them, they decided to start from scratch, complete with the bloated code and other annoyances that are typical of MS applications. After using Adwords for 2 years, trying to decipher adCenter was like going from driving a brand-new Porsche to driving a ’99 minivan . (Go ahead, ask me how I came up with that analogy!) AdCenter was, and still is, painful to use – and frequently not worth the effort given the small amount of traffic it generates.

The big question is, will buying Yahoo get Microsoft into the search race? I still say no. Panama is a huge improvement over the old Overture technology, and Yahoo does have a decent-enough market share. But my fear is that MS will go in with their monolithic infrastructure and ruin Yahoo in the process. The only way this will be at all a good thing is if MS combines their tiny market share with Yahoo’s and lets us use the Panama interface to push our campaigns to both audiences. Otherwise, I believe Google will keep on pulling further ahead of the pack, leaving both MS and Y in the dust.

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Microsoft Bids To Buy Yahoo

Huge news that broke late yesterday – this is all over the blogosphere and mainstream media, but I’d be remiss if I didn’t mention it here – Microsoft has made a bid to buy Yahoo for $44.6 billion.

Of course, this is not yet a done deal, although my opinion is it’s as good as done. The ramifications are yet to be determined, and speculation abounds as to what will happen and what the effect will be on SEM. Some think the impact will be huge – and some, like Marketing Quickee, think it’s, well, not so huge.

Here’s my short wish list: Please use the Panama interface for PPC! Don’t make us suffer with adCenter any longer than we have to! Incorporate some of the good features from adCenter (demographic targeting, for one), but please use Panama! It’s come too far to throw away.

As for the bigger picture, I’ll save that for another post – I am trying to get some “real” work done today, after all!

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MSN To Offer PPC Accreditation Program

Last week, MSN announced the launch of their new adExcellence Accreditation Program. Similar to Google’s Adwords Professional and YSM’s Ambassador program, the adExcellence program offers free training to SEM professionals, along with an accreditation exam. Those who pass the exam will earn Member status.

Training is always a good thing, and it never hurts to get certified in your field. I just wonder if somehow this program will help MSN get more search traffic into their program…

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