Expanding Your PPC Account with Ad Extensions

If you have a PPC account that’s doing well, chances are you’ll want to expand it at some point. One way to give yourself a better chance for more clicks is by using ad extensions.

Ad extensions are a great way to help make your ad stand out on the search results page. Ad extensions usually help your ads get a better click-through rate, which can increase traffic and conversions.

To have ad extensions display, ads must appear in the top 1-3 positions, above the search results.

Sitelink extensions.

Sitelink extensions are additional links that display below your ad, leading to pages on your website other than your ad’s final URL. Sitelinks are commonly used to show complementary products, FAQ pages, reviews, and other pages that you wouldn’t want to use for your main landing page, but may provide additional information to help the searcher buy. In the image below, sitelinks are highlighted in red.


Each sitelink must have a different URL from your ad’s final URL.

Callout extensions.

Callout extensions are similar to sitelinks in that they offer the opportunity to display additional text. However, callout extensions aren’t links. Instead, think of callout extensions as a way to give more information about your company. Using descriptive text such as “free shipping,” “24-hour service,” and other features that you want to share with the searcher is a good way to use callout extensions. Slogans also work well in callout extensions, especially if your slogan is well known.

Callout extensions are highlighted in red in the example below.


App extensions.

If you offer a mobile app, you can drive downloads via app extensions.


For e-commerce advertisers who offer a shopping app, encouraging searchers to download and use your app instead of buying on your website can help make shopping easier for the user, therefore potentially increasing your sales.

Call extensions.

Many businesses depend on phone calls to drive telephone sales or foot traffic to their store. Using call extensions allows you to include your phone number as an extension next to your ad. Here’s what call extensions look like on desktop:


Call extensions are particularly helpful for users searching on a mobile device. These searchers often have an immediate need, so making it easy to call your business will help generate calls:


All the user has to do is tap the “Call” icon, and a call is placed to your business. Advertisers pay a per-click fee for each call tap, just as you would for a click to your website.

Location extensions.

Location extensions allow advertisers to include their business address, directions to their business, a phone number, and a pin on Google Maps.


To use location extensions, you’ll need to set up a Google My Business account and link it to your Adwords account. Once the accounts are linked, just select Location Extensions from the Extensions menu:


The default is to add all business locations to your account. Location extensions can help drive both online and in-store traffic for your business.

What’s your favorite ad extension? Do you use extensions for all your clients without fail? Share your experiences in the comments!

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PPC: Not For Kids

Yesterday there was an article published on BBC entitled Boy racks up 100,000 euro bill advertising his brass band. Unbelievable – some 12 year old kid in Spain opened an Adwords account and racked up 100,000 euro (about $111,000 in US dollars) on PPC ads.

Here’s the kicker: “he was under the impression people clicking on the adverts would earn him money.”

Oh my.

First off – parents, don’t let your 12 year olds sign up for Adwords. Monitor their internet usage, for Pete’s sake.

OK. Now that I’ve got that out of the way, here is where I think this kid went wrong. Here’s the Adwords home page (and yes, I realize this is the US, English version, but I have to believe the Spanish one says the same thing.)


It seems clear to me that you’ll pay when someone clicks, but read that sentence carefully: “And only pay when they click to visit your website or call.” I can see how an uninitiated user, especially a child, could think it means “And Google only pays you when they click to visit your website.” It’s a stretch, but I can see it.

Google, in their attempt to make the Adwords barrier to entry very low, has oversimplified things. I’ve written about this before. There’s no shortage of stories about people who have wasted thousands of dollars, or more, on ill-advised Adwords ads. There’s the small business owner who didn’t keep up with his campaigns and competitors. Once upon a time, 10 or more years ago, it was possible for novices to run a fairly successful Adwords campaign. Those days are long gone, just like the days of fixing your own car are long gone. Nowadays, you need a good mechanic for your car, and a PPC professional to run your Adwords campaigns.

And yet, there’s obviously still a lot of waste in PPC. I see it every time I do an audit. Surprisingly, many people running PPC campaigns still don’t follow best practices. A simple Google search gives me an idea of the scope of the problem:


755,000 results for a long-tail search about wasting money on Adwords, and a ton of blog posts in the top 10 results. Clearly it’s not just this poor Spanish kid, who luckily got Google to credit him back (or I think his mother did – go Mom).

Does this mean no one should ever try to run their own PPC campaigns? I’d say no, but I hesitate in giving that answer. With all the complexities in PPC these days, it’s wise for small business owners or individuals to at least have a professional look at their account. It’s worth paying someone a couple hundred bucks to avoid losing thousands, in my opinion. Or, consider hiring a PPC professional to run your account. I know plenty of PPC pros who take small side jobs, or who will perform audits for a nominal fee. It’s worth it.

I also take issue with Google making it seem so easy. It shouldn’t be so simple for a 12 year old to open an account:


I’m not sure what that something would be, and it’s probably easy to game. I know plenty of kids who signed up for Facebook well before their 13th birthday, simply by lying about their age. At least with Facebook, there’s no money at stake (although there are plenty of other things at stake, like privacy, self-esteem, cyber-bullying, and general tween-age shenanigans – but I won’t get into that here). The point is, situations like the one with the 12 year old simply shouldn’t happen. There should be some warning button that outlines the risks or at least says “Are you sure? Your credit card/bank account/whatever will be charged every time someone clicks on your ad.”

What do you think? Should Google somehow “gate” Adwords to keep the kids out? Or is it ok the way it is? Share in the comments!

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PPC Book Review: PPC SEM An Hour A Day

ppc an hour a dayOne of my favorite books for new PPC pros is Pay Per Click Search Engine Marketing An Hour a Day by two of my favorite PPC people, David Szetela and Joe Kerschbaum. The format of the book literally takes the reader on a 9-month journey to learn all the ins and outs of PPC – in just one hour per day.

Published in 2010, you may think the book is totally outdated by now. And if you look at it on the surface, it is. But I still recommend PPC An Hour A Day to novice PPC’ers, because the fundamentals haven’t changed in the 14 years I’ve been doing PPC. Keyword research is still keyword research. Good ad copy is still good ad copy. Good landing pages are still good landing pages. Sure, the screen shots may not look like what you’re seeing, but if you look past that, you’ll learn how to do PPC the right way by reading this book.

The first three chapters of the book cover PPC fundamentals: the art and science of PPC, how PPC works, and core PPC skills and objectives. These chapters are a sort of “required reading” prerequisite for the meat of the book, which is the “hour a day part.” Readers will need to devote the time to read about 50 pages before they jump into any real PPC work. And that’s a good thing – PPC is so complex these days that it’s risky to just start running campaigns without any background knowledge.

Once you finish the first 3 chapters, then the “hour a day” work begins. I love the progression of the book: it starts with keywords, ad copy, and landing pages, which are the building blocks of a successful PPC campaign. From there, it moves into optimization, Microsoft, and Adwords Editor.

The book is Adwords-first, meaning it teaches you the concepts in Adwords, and then moves to other engines. This approach makes sense, since Adwords is the standard-bearer for the PPC industry. It’s often easier to launch campaigns in Adwords, and then import them to Bing Ads.

Probably the only section of the book that’s truly outdated is the chapter on Microsoft’s Bing Ads. It wasn’t even called Bing Ads when the book was written – it was still Microsoft adCenter. Most of the differences between the old adCenter and Adwords mentioned in the book have been brought to parity by the Bing Ads engineering team, so you’ll have fewer gyrations to go through when importing your campaigns.

The book also covers YSM, which doesn’t exist anymore. Sure, there is Yahoo Gemini, but it’s quite different from the old YSM, and not as widely used. I still recommend reviewing these chapters, as there is a lot you can get out of the Microsoft chapter in particular.

All in all, PPC SEM An Hour a Day is a book that stands up over time. The fundamentals are there, broken out into digestible chunks that anyone can master. And if you’re working through the book and have questions, remember there’s always PPCChat on Twitter. ! Come ask us about anything you read that’s confusing – we’re here to help!

You can find PPC SEM An Hour a Day on Amazon. Check it out and let me know what you think!

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Yes, The Google Display Network Can Drive PPC Conversions!

I remember when Google launched the Google Display Network. It was called the Content Network back then, and it was part of search campaigns. In the beginning, not only were you stuck with the same bids for search as for display, but you couldn’t opt out of the content network at all!

Thankfully, Google saw the light and fixed things pretty quickly: first, allowing an opt-out, and second, allowing separate bids. Then, finally, Google gave us the ability to create distinct GDN campaigns.

I often hear people say to avoid the GDN like the plague, claiming poor conversion rates and low-quality traffic. And that’s what you’ll find if you merely copy your search campaigns to display (or worse, run display in combination with search). But a carefully crafted GDN campaign can drive conversions at a low cost.

In fact, I’ve written about how to profit from the Google Display Network. Let’s revisit some of those tactics, and talk about some new ones as well.

Generate awareness.

OK, awareness doesn’t always lead to conversions. But if you have a new product that people aren’t searching for, or if you’re targeting a niche audience, the GDN is a great way to reach people who may not be aware of your product. Impressions are usually high in the GDN, meaning lots of exposure for your ads. With a carefully crafted campaign and strategy, you can generate not only awareness, but conversions for a product that people may not be searching for.

Also, if you’re using rich media image ads, you can drive a lot of awareness without anyone even clicking on your ad! Remember, you don’t pay for impressions in the GDN, so engaging or interesting ads can capture attention without costing a lot in clicks.

Create remarketing lists.

Sure, you can do remarketing on the GDN, but you can also use GDN traffic to create remarketing or RLSA lists. This works especially well for new or niche products as mentioned in the example above. With the right targeting, you can drive people to your website from the GDN at a low cost, and then use RLSA or remarketing to get them to convert.

Launch in a new region.

A geotargeted GDN campaign can be a great way to create awareness of your company in a new geographic region. Let’s say you’re well-established in the US, and just recently launched in Canada. Or, you opened a new location in a new city within the US. Create a geotargeted GDN campaign to generate awareness of your business – again, at a lower CPC than you’d find with search. (Hat tip to Timothy Jensen for this idea!)

Get your ads on YouTube and other high-traffic sites.

Yes, YouTube is part of the GDN, as are other high-profile sites that you may not be able to afford otherwise. We frequently see our clients’ GDN ads on YouTube, even as in-stream ads showing over videos. This is great exposure for clients who may not otherwise have the assets (such as videos) to run on YouTube.

In my 2014 article, I talked about getting on to LinkedIn via the GDN. I’m not sure that’s still possible. That said, Microsoft’s recent purchase of LinkedIn could lead to an entirely new way to serve ads on LinkedIn – albeit not through the GDN.

As with any PPC campaign, driving conversions through the GDN requires attention and optimization. You’ll need to monitor your placement reports and remove any poor-performing sites. Test ad copy and ad variations like crazy. Try different targeting options: placement, keyword, interest, and combinations of these. Just be careful not to restrict your audience to the point that you don’t get any traffic.

With careful planning and monitoring, you can generate conversions from the GDN!

What are your favorite ways to use the GDN? Share in the comments!

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5 Challenges for PPC Lead Generation In 2016

In 2015, I wrote a post detailing 5 challenges for PPC lead generation. Lead generation in PPC, especially in Google, continues to be a struggle for many B2B advertisers. Here’s why the reasons outlined in my 2015 post are still true this year.

Nothing is sold.

Google loves to talk about all the great ways to sell products via AdWords. You can set up a shopping feed, which has been enhanced recently; you can use mobile ads to direct shoppers to your local store, and you can even track store visits to measure foot traffic from PPC ads.

All of this is great for ecommerce advertisers – and useless for most B2B advertisers who use PPC. Lead generation advertisers don’t sell products through a shopping cart or a brick-and-mortar storefront. These advertisers are national or even international companies who, at best, have a local sales force that calls on businesses. No one is going to buy a $1,000,000 enterprise software package through an online shopping cart with a credit card. So none of these lovely features apply to B2B.

Lead generation advertisers can’t use Shopping feeds.

As mentioned above, Shopping is a non-event for B2B. And in February, Google removed all the ads in the right rail, relegating them to the top and bottom of the SERPs. The only thing that appears in the right rail now is shopping ads. Lead generation advertisers can’t use shopping. So we’re locked out of that prime real estate.

Landing pages can be a challenge.

Yes, even in the 2016 world of PPC, lead generation landing pages can be a challenge. Testing landing pages is an even bigger challenge.

Lately, Google has been pushing dynamic features like dynamic search ads and dynamic sitelinks. These features are a big timesaver for ecommerce advertisers who are selling hundreds of products – I wish we’d had them when I was doing in-house ecommerce PPC!

But for lead generation advertisers, dynamic ads and extensions are a nightmare. Frequently, we have a few specific pages we want to send search visitors to, and they’re often built on a CMS like Marketo or Eloqua. The main client site usually isn’t optimized for lead gen, so we don’t want to send people there. We don’t want Google crawling the site and creating dynamic stuff out of it. So we don’t use dynamic search ads, and we opt out of dynamic sitelinks.

Only initial responses are visible in the PPC accounts.

This is generally still true and is still a problem. It’s very difficult to mash together CRM data and initial conversion data and optimize based on it. Even phone call conversion data, if you’re using 3rd party call tracking, is hard to match up with PPC data, unless you’re using a bid management platform like Acquisio.

That said, there are a few companies out there who’ve created CRM integration with AdWords. And AdWords just launched a Salesforce import of AdWords data – one of the first innovations strictly for PPC lead generation that I can remember.

PPC tools and features are often at odds with lead generation.

A while ago, I wrote a post titled 3 Signs That Google Hates B2B Advertisers. It’s still true, and Julie Friedman Bacchini did a good job of outlining how Google ignored B2B in their recent set of announcements.

I’m thrilled with the fact that we will be able to bid separately for tablets again. Tablets perform universally badly for lead generation. And expanded text ads will be a boon to lead generation advertisers. Just this week, I struggled with describing B2B services, many of which use long words, in only 70 characters.

All that said, I’m particularly frustrated by the focus on local and mobile. I get that mobile is huge and can’t be ignored. Even our B2B clients see a lot of mobile traffic. But voice search continues to pose problems. And none of our clients have physical locations that customers can visit. People aren’t searching for “enterprise software sellers near me.” All the focus on “near me” is, frankly, annoying.

I still hold out hope that Google will finally show some love to PPC lead generation advertisers. But I’m not holding my breath.

What do you think? Will Google ever consider lead gen? Or will they continue to focus on pizza parlors? Share in the comments!

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Does PPC Work For All Businesses?

Matt Umbro started an interesting discussion last week with his post titled Why SMBs Should Not Run AdWords Accounts. He defines SMBs as advertisers with a budget of $500 per month or less, and says that’s not enough budget to compete and be successful.

Mark Kennedy wrote a detailed counterpoint on the topic called Paid Search Can Work for SMBs – Even the Little Guys! Both Matt and Mark’s posts were well thought out and made good arguments.

Believe it or not, I’ve been mulling this topic for some time, after I saw this question on Quora: Does Google AdWords work for all businesses? The answers to the question range from the ridiculous to the sublime, but one poster sums it up well:

“(Adwords) also only really works if you know what the hell you’re doing… It’s so easy to burn through budgets very quickly and pay for clicks from people who never had any intention of becoming a lead or purchasing anything from you.

All the clients I’ve had have attempted some form of PPC themselves, realised they thought it was simple but they’ve spent a whole load of money on something they don’t understand. I’ve then gone into the account, showed them the type of keywords people have entered which they have paid for – this tends to shock them because they thought they were bidding on exact match keywords. They also tend to lack conversion tracking (if there is no measure of what is success, how can you be successful?).”

I’ve written before about why inexperienced people should not attempt to DIY PPC. It’s too expensive and there are too many pitfalls, as the Quora poster says above. No matter what your budget, if you haven’t outlined clear goals and set up conversion tracking, Adwords or any other PPC program will not work for you.

But what about the small business question? Should small businesses use Adwords?

I’ve run small PPC campaigns a few times in my career. Some were agency clients, and some were side jobs I took on. I have to be honest: I haven’t found $500/month clients to be very profitable, for me or for them. In his post, Mark Kennedy offers several examples of small clients who used geotargeting and other tactics to their advantage.

That’s great, and it makes sense – but I’ve found that Facebook works much better in most of these instances. Clicks on Facebook are significantly cheaper than clicks on Adwords or even Bing, so your money goes a lot further. Even direct ecommerce or lead generation is more efficient on Facebook at small budgets, in my opinion. Matt Umbro also mentioned Facebook as a good alternative for small advertisers.

Mark Kennedy also talks about how to charge for small clients. This is where the problem lies, in my opinion. Mark says he charges about $75 per month for $500 clients. Even if you only charge $75 per hour for your time (which is low for this industry), that only gives you an hour per month to work on that client’s account. In his post, Mark says “Phone calls that are just a quick question turn into hour-long conversations. An email with one question turns into a trail of follow-ups.”

That’s been my experience as well – small clients are less sophisticated, and need more hand-holding. They often don’t understand basic marketing principles, much less the nuances of Adwords. They frequently have issues on their website that need troubleshooting – and lack an in-house developer to fix them, leaving me to answer web dev questions (which, trust me, is not a good use of their time based on my limited dev knowledge!).

So if you spend an hour on the phone answering quick questions, you’re done for the month – or you start losing money on a client that’s already paying you at the low end of the rate scale. It just doesn’t make sense to me.

Now if you’re running a small PPC campaign part time as an in-house marketer, and you have some PPC knowledge, a $500 budget might work. But in my opinion, there are better uses of your $500.

It’s been interesting to watch the conversation on PPCChat on this topic. What’s your take? Share in the comments!

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The Only Consistent Thing in Marketing

Note From Melissa: You are going to love this epic marketing guest blog by Bryant Garvin of Bryant Garvin Consulting. Let’s jump right in!

It all started with a tweet.

Things were shaking up, and the whole entire universe –  well at least the online marketing universe – was thrown into complete and utter chaos. The number of hours (and combined brain power) wasted invested in speculation, and worry about the changes coming down from The OG (Google), could have easily figured out any number of national (or international) crises.

Google had done the unthinkable… they actually changed the layout of their desktop SERP and the position of ads. What the hell were they thinking? Didn’t they know this would upset the fragile balance (and sanity) of the online marketing ecosystem.

What would those who focused on organic results (read SEO) have to say about their search results being pushed even further down the page?

What did this mean to all of the precious bidding algorithms so many data scientists and PPC practitioners has slaved over for hours on end?

Would the POTUS intervene and issue an executive order to stop the insanity? How could life go on if he didn’t?

I am sure many of these thoughts ran through the OCD laden minds of many search practitioners on Friday, February 19th, 2016. OK, so I am sure most except for the last two, although a variation of the last question may have still be silently whispered by many.

Why the hell am I bringing this up? Well because we need to stop the insanity. Every.



Google, Bing, Facebook, Twitter, Yahoo or a host of other companies decide to make changes to day to day operations, or algorithms.

It’s time to wake up!

The one constant in marketing, (as well as life), is change! If you don’t agree with that statement, guess what? Change doesn’t give a damn whether you agree or not, it just keeps on doing it’s thing… changing… everything!

I Feel All Exposed - Gif - Puss In Boots

Now I will be the first to admit, I don’t always like some of the changes – or the rationale behind them (it’s for the users) – but it doesn’t change the fact that it is inevitable. Change is honestly a big part of the reason all of us ADHD ridden people are drawn to digital marketing. What was normal 2 years ago, is laughed at when suggested as a best practice today.

Guess what? That’s ok!

In just the last month these are just a few of the “changes” which have happened.

Google Allows Emojis in Shopping Ads
Google Stops Allowing Emojis in Shopping Ads
Google Is No Longer Showing Right Hand Side Ads
Yahoo is Pulling Back on Its Native Ad Units
Google Testing New Layout for Shopping Ads on Yahoo
Yahoo is Officially up For Sale
Microsoft has Quietly Put the Nail in the Yahoo|Bing Network Coffin
Facebook Said To Be Bringing Ads to Facebook Messenger
Facebook to Begin Auto-Captioning Video Advertising

The pace of changes…isn’t going to slow down

As the online ecosystem continues to “mature” don’t expect for changes to come less frequently. In fact if you don’t begin expecting for changes to happen, you will soon be left behind, much like the Alta Vistas of yesterday.

Mobile as a percentage of all online activities is going to increase. The IoT (internet of things), is going to drastically shake up how much data is at our disposal, and how we can advertise against it in the near future.

Google, Bing, Facebook and others will continue to push changes which increase their revenues. Organic traffic needs to be invested in, but with the understanding that what was “given freely”, can and will be easily taken away.

Remember all of these companies – we rely on daily to inform us and connect us with family, friends, clients & more – are for profit companies whose primary marching order is to increase value for share holders. Once again, that’s OK!

Again, I am not saying I love all of the changes that are happening or that will in the future occur. In all honesty some of them I absolutely hate, (I’m looking at you Google and your lack of Tablet Bid Modifiers).

However, I am saying that if you like your career, if you want to still be involved in this awesome digital marketing ecosystem 5 or even 10 years down the road, you need to learn to “roll with the punches.” You need to figure out new ways to work within the confines of the new “rules of engagement.”

Do you agree with me, or should we all just keep whining and complaining about things we can’t influence or change?

Bryant has nearly a decade of SEM experience under his belt, and his keen insight on harnessing the power of paid search have seen him tagged #PPCDictator amongst his peers. Bryant is Chief Consultant at Bryant Garvin Consulting – where he works with companies to improve ROI from their marketing activities. His focus on mobile user experience and conversion rate optimization makes him uniquely suited to help companies focus on the future.

When he isn’t helping companies improve their bottom-line he enjoys spending time with his wife and kids, & watching awesome movies.

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Using Adwords Labels To Organize Your PPC Campaigns

Ah, the new year. Time for New Year’s resolutions. Yesterday, the gym was packed with people, many of whom sadly will not last past Groundhog Day. Losing weight is the #1 New Year’s resolution.

But I’m not going to talk about that (although I could). I’m going to talk about the #2 resolution: getting organized.

We all have that one room in our house that’s disorganized. Stuff is everywhere, with no rhyme or reason. People often joke about tax records that are thrown into a shoe box. Ever tried to do your taxes that way? Ever tried to find a file on a computer with no subfolders? It can be done, but it’s time consuming.

The same thing goes for PPC accounts. Account organization is crucial for efficient PPC management, no matter the size of the account. For large accounts, it’s imperative.

Enter Adwords labels. Adwords labels help you organize your PPC account and quickly filter and view information in a number of different ways.

Campaign Organization

The traditional PPC account structure sometimes doesn’t go far enough to organize your account properly, especially for large accounts. You might have campaigns divided by network, country, language, product, and offer, for example. You can use campaign names for this: Search-US-English-WidgetA-FreeTrial, for instance. And this is exactly what I usually do. But what happens when you need to add even more dimensions to the mix? Super-long campaign names can get unwieldy. This is where labels come in. Add labels for the additional dimensions.

Results By Offer

Here’s another scenario. Let’s say that you’ve grouped campaigns by product line, and within each campaign you have multiple offers: purchase, trial, demo, and content download. And let’s say you want to see how each offer performs across the board. There are a number of ways to do this, of course, but one of the ways is to create a label for each offer. Then you can filter the data and view each offer’s stats individually.

Ad Test Groupings

One of my favorite ways to use Adwords labels is for ad copy tests across ad groups. If you’re running a pricing test across multiple products with different prices for each product, it’s nearly impossible to summarize that data in an Adwords report. But if you add labels to your ads, Price Point A, Price Point B, etc., summarizing the data is a cinch, especially if you throw it into a pivot table.

Remarketing List Organization

We all love remarketing. Large PPC accounts often have hundreds of remarketing lists. And Google doubles the number of lists by adding Similar Audiences – resulting in pages upon pages of lists to sort through. Adding labels to remarketing lists can help filter things down to a reasonable number. I label all Similar Audiences, just so I can filter them out when looking at my lists. I also create labels for lists specific to RLSA.

Other Uses

If you use any campaign automation, such as bid rules, you might want to label ad groups using them. Many advertisers use labels for locations, campaigns with bid adjustments, dayparting notations… the list is nearly endless.

Making use of Adwords labels will organize your account in a flash! Now, to get Bing to add them… How have you used Adwords labels to organize your PPC account? Share in the comments!

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All About Sitelinks and Callout Extensions

One of the most useful Adwords features is ad extensions. Available extensions include call extensions, review extensions, location extensions, sitelink extensions, and callout extensions. This post is all about sitelinks and callout extensions.

At first glance, sitelinks and callout extensions appear to be the same thing. They’re both text that might be added to your ad if you appear in one of the top spots on the page. So what’s the difference between the two and how are they used?

Sitelinks contain a link; callouts are just text.

Sitelinks and callouts may look the same, but the key difference is that sitelinks contain a link (hence the name), while callouts are just text.

callouts and sitelinks

As you might expect, sitelinks appear in blue, indicating a clickable link; while callouts look like regular gray ad text.

Sitelinks require a relevant destination URL that’s different from your ad’s destination URL.

Here’s where things get both fun and tricky. To use sitelinks, you must use a different link from your ad’s destination URL. If you’re selling women’s dresses in your ad, you might add sitelinks for slacks, blouses, or accessories. You might use sitelinks for deals, as EAS does in the screenshot above. Just make sure that the links make sense and that they add to, rather than take away from, your ad copy.

For B2B advertisers, sitelinks can be challenging. It’s common for B2B advertisers to only have one relevant landing page, so sometimes sitelinks are a worst practice for B2B.

Callouts, on the other hand, are just text. You can say pretty much whatever you want, although you should consider the callouts part of your ad copy. Make sure they’re relevant.

Which one should I use?

Think carefully about the sitelinks you use. While it may be interesting to send people to your “Careers” or “About Us” page, these pages are unlikely to generate conversions. Remember, you pay for every click, whether it’s on a sitelink or the ad itself. Don’t send traffic to pages that can’t convert for you. The sitelinks in the screen shot above are all good – they’re sales-focused pages that should contribute to conversions for the advertisers.

So why use callouts? Callouts are great for B2B advertisers who don’t have good sitelinks, or for text you want to include in your ad but not link to. Examples include:

•    Slogans
•    Additional info about your product/service: what it does, who it’s best for, etc.
•    Info about the company: years in business, etc.
•    Anything that doesn’t have a landing page

I like to put slogans in callouts. Clients get very attached to slogans and taglines, but slogans usually take valuable characters away from benefits and calls to action in ad copy. Putting slogans in callouts is a great way to please the client without taking up real estate.

Use sitelinks and callouts correctly.

Let’s look at the screen shot again:

callouts and sitelinks
As I mentioned before, the sitelinks are all great. But the callouts in the EAS ad don’t make sense. “Join Team EAS”? How do I join? There’s no link to the page. Nor is there a link to the custom workout plans or coupons mentioned in the callouts. This is basically copy that makes a promise that can’t be delivered, and is a poor user experience.

GNC, on the other hand, is using callouts correctly and even creatively. Callouts are limited to 25 characters, so GNC split their “Quality Life-Quality Products” slogan into 2 callouts. This tactic may not work every time, but it’s clever and smart.

What are your favorite ways to use sitelinks and callouts? Share in the comments!

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Call-Only Ads Are Ruining Mobile Results

Adwords call extensions are an invaluable feature for PPC advertisers who want to drive phone calls to their business. Up until a few weeks ago, you could choose how call extensions appeared on mobile devices. The ad could be clickable, driving visitors to your website; or it could be set up as call-only, where the only thing the user could do is place a call to your business from their device.

A few weeks ago, Google rolled out call-only ads and took away the option to have call-only call extensions. Those of us who were successfully using that option were forced to create brand new campaigns, called call-only campaigns, for these extensions.

We have a client whose primary goal is to drive phone calls. They do have responsive landing pages with a lead form, but they’d really prefer that prospects call them. So we were using call-only extensions for mobile, and getting great results from them. When the mandate for Google call-only ads & campaigns came, we created new call-only campaigns for this client. I figured call-only campaigns would be a boon for us, as in many ways we’d now have control over mobile budgets again.

So, we launched our new call-only ads and campaigns – and watched them get virtually no impressions.

mobile impressions 1
It’s clear from the data that most of the mobile impressions were still going to the main campaign, not the call-only campaign. So, on June 30, we excluded mobile from the main campaign with a -100% bid modifier, in an effort to force traffic over to the call-only campaign. You can see in the table that impressions for the week of 6/29 decreased by about 2/3 – and the call-only campaign decreased too, which was the opposite of what I expected.

Well, the week of 6/29 included July 4 and a nice 3-day weekend. We didn’t take action right away, knowing the holiday likely affected search volume. Indeed, impressions were down across the board for the week of 6/29.

But what happened last week, the week of 7/6?

mobile impressions 2
Yikes. Impressions rebounded for the call-only campaign, to their highest point yet. But they’re still nowhere near the levels they were before, when mobile was turned on in the main campaign.

Even worse, conversions are way down:

mobile conversions
This really tells the story. While conversions have steadily increased on the call-only campaign, they’re not coming close to replacing the conversions we were getting from mobile in the main campaign prior to call-only campaigns launching. And impressions are down 70%.


Now, I realize that call-only ads only show on devices that are capable of making calls, and this wasn’t the case before. But you can’t tell me that less than 2/3 of mobile devices aren’t call-capable.

I’m at a loss to explain what’s happening here. It seems like we can’t win: either we turn mobile back on for the main campaign, and then have people clicking through to the website from mobile, which the client doesn’t want; or we lose 70% of our impressions and a bunch of conversions.

Some people are raving about call-only campaigns, but I’m left feeling super frustrated. And I know there’s confusion in the marketplace about exactly how these ads work.

What’s your experience been with call-only campaigns? What am I doing wrong here? I’m open to suggestions – bring it!

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